Technical Services

Emptoris Technical Services ensure that the technical aspects of your solution deployment proceed quickly and efficiently —and that the ongoing management of your solutions is secure and reliable. Emptoris Technical Services also ensure that any systems integrations are highly-functional and highly-reliable. Emptoris Technical Services include:

• Software Installation – Emptoris Technical Services for a behind-the-firewall software implementation is designed to aid your organization in the installation of your development, test, and production sites. This service typically spans a week or two depending on the number of environments and size of deployment.
• Technical Launch Support – Emptoris Technical Services for launch support is a follow-on service to the software implementation to assist customers with the planning, coordination, communication, training and change management necessary for a successful global roll-out.
• Hosting and Application Management – Emptoris' fully-managed hosting services enable customers to minimize their up-front IT investment while realizing a rapid solution deployment. Customers benefit from a secure, highly-available, and professionally-managed infrastructure upon which to deploy the Emptoris solution. Emptoris hosting and application management includes:
• Infrastructure – A secure, reliable, and professionally-managed hosting infrastructure that includes necessary hardware, system software, third-party software, and high-speed Internet connectivity.
• Application Management and Monitoring – Emptoris' managed data centers are equipped with sophisticated equipment and engineers to provide system monitoring, management and problem resolution 24 hours a day, 7 days a week, 365 days a year.
• Security and Disaster Recovery – Emptoris ensures the security and recoverability of your business critical information with disaster planning, virus scanning, system redundancy, professional data center management and the use of industry-leading network, server, storage and backup solutions.
• Technical Performance Audit – Emptoris Technical Services performance audit includes an assessment of solution usage patterns and development of recommendations for performance-enhancing configuration and usage modifications.

Integration Services

Emptoris integration services enable customers to benefit from increased connectivity with other enterprise systems, to exchange data and maximize value. Customers benefit from out-of-the-box integration capabilities supporting importing and exporting of data using open formats (e.g., XML, Excel) and standard templates for fast, flexible integration.