Support Services

Emptoris Customer Support offers a range of services to assist your organization with all aspects of operating your Emptoris solutions.  Emptoris Customer Support is highly-accessible, highly-reliable and fully committed to providing timely and dependable resolution of all inquiries and issues.  Emptoris Customer Support includes:

• Phone, e-mail and Web-based access
• Support in nine global languages
• Support up to 24 hours a day, 7 days a week ( premium)
• Support centers across the globe including in North America, and Asia

The self-service Web portal includes access to a robust solution knowledge base, Q&As and FAQs.  The global customer support languages include Chinese, French, German, Italian, Japanese, Portuguese, Russian, and Spanish, with options to add additional languages.

Premium Support Services

Emptoris Premium Customer Support provides expanded support hours, expanded user access, and expanded language support, among other benefits.  The premium service also includes a dedicated Customer Lifecycle Manager who serves as the single point of contact for your organization and is responsible for:

• Maintaining knowledge of customers’ strategic business objectives, operational metrics, baseline performance indices, and improvement goals
• Working with customers to ensure better usage and adoption of solutions
• Undertaking proactive planning targeted at issue prevention and management
• Aiding and assisting customers with best practices
• Overseeing provision of regular key performance indicator (KPI) reports
• Overseeing provision of feature reviews related to all upgrades and new releases
• Soliciting customer input and feedback for Emptoris Product Management and Development
• Coordinating new installations or upgrades

Customer Support

Global Customer Support Phone Numbers: