Complete User Training
Upon completion of the Complete User Training course, you will be able to:
- Enter data to complete an order for telco services
- List orders, search for customers, orders, and circuits
- Track orders and add milestones as required
- Cancel, delete, and place an order on hold
- Create, update, and close a trouble ticket
- Reassign an order to another group member
- Locate various pieces of equipment in inventory
- Load electronic invoices
- Load paper invoices
- Process invoices and bill payments
- Operate basic administration functions
- And more
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