Services Procurement

Global enterprises are increasingly relying on consultants, independent contractors, third-party services and contingent workers in order to focus on their core competencies, provide organizational flexibility, access external expertise and lower operational costs.

These trends in outsourced services and labor bring about new management challenges. For starters, most companies have a highly decentralized process for services procurement and management, creating numerous inefficiencies, driving up costs and creating potential compliance issues.

Companies that have a defined services procurement and management program, supported by a powerful standardized technology platform, have greater visibility and control over outsourced services and labor, and are able to strategically manage these assets, significantly reducing costs and mitigating risk.

Emptoris Services Procurement delivers immediate value to your business:

• Realize Substantial Savings – Realize substantial savings by improving visibility and automating procurement across services and labor categories. Our customers report 10% to 18% average savings in the first phase of transformation, with an additional 5%+ in sustained annual savings as their services procurement program matures.
• Enforce Compliance and Mitigate Risk – Automate compliance enforcement for international, federal, state and local regulations and tax policies, as well as corporate policies. The solution provides the legal and financial controls you need to mitigate risks and enforce compliance, reducing the risk of fines, litigation or damage to brand reputation.
• Improve Program Performance – Decrease purchasing cycle times, increase supplier performance and expand your program to additional departments and categories. With the greater enterprise-wide visibility and information readily at hand, your human resources and procurement departments can work with other business units to improve their operations.
• Gain Insight into Global Workforce Management – Gain visibility into your organization’s global demand for services, equipping your organization with the intelligence to manage variable labor costs and leverage specialized supplier skill-sets.

Emptoris Services Procurement

Emptoris Services Procurement automates the entire purchasing workflow for complex service categories including contingent labor and outsourced third-party services, including statement of work (SOW) services categories, such as IT outsourcing, business consulting, facilities management and marketing services.

• Lifecycle Management: Procurement-to-Invoice Payment Workflow – Access a configurable solution with customizable workflows for all service types and categories—and automate the entire services procurement process from master agreements, requests, and purchase orders through to invoicing and payment.
• Advanced Decision Support – Make informed decisions based on quantitative insight into services procurement patterns and cost structures and identify areas for supplier consolidation and rate negotiations, as well as categories in need of process improvement. Leverage the market-leading Business Intelligence (BI) and reporting tool powered by SAP BusinessObjects^® for real-time enterprise-wide reporting with the ability to drill-down to item-level data. This feature is available for access on the iPad and other mobile devices.
• Cost Containment – Control costs across the global organization with preferred supplier selection, enforcement of budget control via receipt, timesheet confirmation and 4-way matching of order – item – receipt – invoice. Keep an audit trail of all actions and view costs based on category, location and business unit.
• Contract and Engagement Management – Support multiple rates and fee structures such as time and expenses, milestones, units & materials and service level agreements (SLAs)—as well as multiple types of payment terms including blanket orders, scheduled or recurring payments, interim discount terms, not-to exceed, split-line orders, bulk orders and hybrid orders.
• Compliance Management and Risk Mitigation – Easily configure your solution to automate approvals and controls for operational, safety and human resource laws and policies. Leverage enhanced Flexible Rate Card capabilities to comply with regional/national regulatory and corporate requirements around CS rate structures and capture complex spend scenarios to achieve greater visibility and savings.
• Global Support – Manage global services and workforce with a singular, highly scalable solution with robust global capabilities including support for 14 global languages, localized interfaces and business processes, multiple currency support and recognition of location-specific laws.
• Integration – Easily integrate with existing business systems including ERP, tax, financial, invoicing and payment systems.
• Mobile Web Application – Access key solution capabilities on major mobile devices to accelerate your business. Expedite hiring and payment processes by working “on-the-go”. Procure and manage services by transacting anytime, anywhere on most major mobile device platforms and significantly improve turnaround time performance for time-sensitive procurement cycles.

Discover How Emptoris Services Procurement Can Streamline
Your Services Program