Professional support
maximizes value of today’s
most advanced strategic sourcing solution
Emptoris’ services professionals have the
experience, expertise and drive to deploy your sourcing solution
as quickly and productively
as possible. From spend analysis and sourcing planning, to RFx
event management, negotiations, and ongoing purchase performance
monitoring you’ll have the experienced coaching, training
and technical support you need to meet your business goals -- and
enjoy the advantages of the best Web-based strategic sourcing solution
available today.
Our teams include:
Professional Services
Implementing Emptoris 5 on time and on your terms
We want you to realize the benefits of our products
as quickly as possible. That’s why we’ve assembled
a Professional Services team dedicated to applying the industry’s
best practices to the development and implementation of your strategic
sourcing
solution. Our seasoned consultants all have years of experience
in procurement management, strategic sourcing and the deployment
of the tools that support them via Web-based applications, mission-critical
systems implementation, and multi-site integration.
Their job? To take the guesswork out of finding
the real savings opportunities hidden within your organization
and to help you realize
those opportunities via proven, repeatable and sustainable strategic
sourcing and spend management techniques
When you work with Emptoris Professional Services,
you work with experienced people that understand both sourcing
and the technological
requirements that underlie sourcing strategies and events. Companies
that are new to spend analytics or strategic sourcing—and
even those that are experienced but need additional support in
new techniques or tackling a particularly complex category—find
Emptoris support invaluable in helping them navigate the unknown.
Our sourcing experts play the role of coach, guiding your organization
through the sourcing process, adding extra support where needed
to ensure that you both succeed and learn.
When it’s time to implement Emptoris products,
our professionals apply a milestone-driven process that documents
a clear schedule for the fulfillment of each phase or cycle in
your Emptoris 5 solution. The result: A predictable and measurable
timeline you can rely on for step-by-step success. With expertise
in both technical processes and procurement requirements, our team
will complement your in-house staff at every level of the implementation
process, from integration with backend systems—including
fulfillment and logistics systems—to front-end customization
of each product to suit your needs.
Educational
Services
Convenient classroom and
on-site training
Emptoris 5 is a powerful
solution that will change the way you do business. To help you
get the most from your
solution, Emptoris offers Education Services to help you leverage
the application's extensive capabilities, and to give you an in-depth
knowledge of its underlying technology.
Our classroom and on-site education sessions
provide basic and advanced level training to help your staff use
Emptoris 5, and to demonstrate opportunities for tailoring the
workflow to your company’s advantage. These sessions can
include customization training that equips your team with ability
to personalize the look and feel of the application to your
site.
To facilitate broader learning, Emptoris offers “Train
the Trainer” sessions to develop in-house educators who can
lead internal training sessions throughout your organization. Plus,
if you want to use in-house resources for implementation, we offer
a Software Developer’s Kit with related training to give
your team the tools and documentation they need to implement and
modify Emptoris 5 to your specific requirements.
Customer Support
Product and technical
assistance you can rely on
Our services do not end with implementation.
As you use the application, you can rely on full product and
technical support
from Emptoris.
Our support staff is easily accessible by phone, and can provide
comprehensive product and technical assistance, including support
for in-house optimization of workflow and front-end design.
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